IATF16949(ISO9001) {6.2} Quality Objectives and Planning to achieve them

IATF16949(ISO9001) {6.2} Quality Objectives and Planning to achieve them

See ISO 9001:2015 requirements.

6.2.1

The organization shall establish quality objectives at relevant functions, levels and processes needed for the quality management system.

The quality objectives shall:

a) be consistent with the quality policy;

b) be measurable;

c) take into account applicable requirements"

d) be relevant to conformity of products and services and to enhancement of customer satisfaction;

e) be monitored;

f) be communicated;

g) be updated as appropriate

The organization shall maintain documented information on the quality objectives.

6.2.2

When planning how to achieve its quality objectives, the organization shall determine:

a) what will be done;

b) what resources will be required;

c) who will be responsible;

d) when it will be completed;

 e) how the results will be evaluated

6.2.2.1 Quality objectives and planning to achieve them — supplemental

Top management shall ensure that quality objectives to meet customer requirements are defined, established, and maintained for relevant functions, processes, and levels throughout the organization.
The results of the organization’s review regarding interested parties and their relevant requirements shall be
considered when the organization establishes its annual (at a minimum) quality objectives and related performance
targets (internal and external). 

Explanation - Quality Objectives/Key Performance Indicator can be defined and implemented as per below Procedure 

KPI / QUALITY OBJECTIVE MONITORING PROCEDURE 

Define Quality Objectives/ KPI for Process effectiveness and efficiency monitoring for all department.

Define monitoring frequency based on previous performance, current status, customer feedback, etc.

Collect the data for decided KPI & objectives from previous MIS & daily monitoring record, Assign responsibility & benchmarking for process performance in form of KPI & objective along with timeline.

  

Plan the activities how to achieve its quality objectives & KPI’s.

Determine the following & make action plan :

a) what will be done;

b) what resources will be required;

c) who will be responsible;

d) when it will be completed;

e) how the results will be evaluated.

Monitor the KPI & objectives as per decided frequency against set targets.

 Communicate the status of monitoring of quality objectives & KPI’s to top management on monthly basis.

Prepare the action plan on non achieved objective with root cause analysis.

Submit the decided action to Management Representative with action target date & responsibility for management review meeting discussions. 

Quality Objective Target will be revised to 2-5% more or less than previous target if all target are achieved in last six month.

If target is not achieved then Target will remain same. 

Top Management / Management Representative will decide the target during MRM Review depending on quality objective indicators.